The telecom industry anticipates a transformative change as connectivity, cloud computing, and data-driven insights usher in an age where streamlined processes and seamless customer experiences are paramount. Traditionally characterized by complex networks, vast infrastructures, and many operational intricacies, the telecom sector is ready to embrace innovation, agility, and efficiency through the BPaaS (Business-Process-as-a-Service) model.
BPaaS involves businesses entrusting their non-core functions to specialized service providers for developing customer-centric and up-to-date telecom solutions. For instance, BPaaS enables telecom businesses to outsource and streamline various functionalities through telecom e-wallet solutions, including end-to-end service delivery, intricate billing, and customer identity verification.
A study reveals that an average smartphone user takes 4.1 days and 2.2 attempts to complete an interaction with a telco company. BPaaS can assist telcos in tackling this challenge and more by optimizing processes, minimizing delays, and providing smoother interactions through automation, AI, and other strategic domains beyond telcos' core capabilities.
Explore the transformative power of BPaaS and its profound influence on the future of the telecom industry in this insightful blog.
Understanding BPaaS: Characteristics and Insights
Business-Process-as-a-Service embodies cloud technologies, workflow automation, and process management within flexible subscription or consumption-based pricing models. It empowers the telecom industry to become future-ready by decentralizing and optimizing workflows at the network's edge and enhancing real-time responsiveness. Operating on efficient resource utilization, BPaaS accommodates multiple tenants, optimizing machine resources while minimizing costs.
Along with SaaS, BPaaS efficiently manages business processes and applications across the services value chain, encompassing regulatory compliance, payment processing, and IT incident management. Such service-oriented and cloud-driven telecom solutions remove the intricacies of business logic, data processing, regression testing, and deployment to enable faster time-to-market, minimal disruptions, and a ready-to-use platform.
5 Ways BPaaS Is Reshaping the Future of the Telecom Industry
Writing Off Legacy Systems and Reimagining Telecom Operations
The transition from legacy systems to BPaaS is in its early stages, with service providers crafting forward-looking solution stacks, including telecom e-wallet solutions. While established telcos hesitate to part with their existing systems, new players like greenfield operators and MVNOs are embracing total legacy stack replacements.
The journey begins with an audit of current operations, followed by process benchmarking, facilitating the identification of inefficiencies. This groundwork shapes a roadmap that streamlines redundancies, structures legacy transformation, and pinpoints prime candidates for BPaaS integration.
Outsourcing Expertise for Addressing Capability Gaps
BPaaS emerges as a catalyst in addressing capability gaps through outsourcing expertise. The concept of brokers of capability gains prominence as service providers strategically tap into external and internal resources, helping them focus on their core competencies. It fosters collaboration among various stakeholders, encompassing consulting firms, IT service providers, telecom experts, and construction entities. This cloud-sourced model automates intricate business processes. While catering to the demands of multiple clients concurrently, it fuels cooperation among stakeholders through shared outcomes and collaborations.
Analytics for Accessible and Actionable Data
The telecom industry's early initiatives in analytics focused on curtailing customer churn. Its footprint has since extended across the spectrum of telecom operations, encompassing network management, fulfillment, assurance, and billing. Telecom service providers extract insights that galvanize operational enhancements by efficiently aggregating financial, functional, and customer data.
Analytics covers several telecom domains, contributing to churn prediction, real-time interaction assessment, billing optimization, order backlog management, network capacity prediction, and performance enhancement. Along with offering optimized telecom solutions, it underpins innovative strategies and contract adjustments based on usage and costing analytics.
Intelligent Automation Solutions
While early automation instances in telecom predominantly centered on order management and customer support, recent developments extend automation's reach to diverse processes. Automation solutions powered by Robotic Process Automation (RPA), autonomics, cognitive technologies, and analytics cater to an array of operations like network design, billing audits, rolling out telecom e-wallet solutions, and field force management.
It enhances customer experiences through self-service capabilities, bolstering straight-through processing (STP), and ensuring swift exception management. Such industry-wide integration of automated telecom solutions catering to variable demands allows for rapid scalability and customer-centricity through an adaptable delivery framework.
End-to-End Service Delivery Through Plug & Play Platforms
BPaaS crafts plug-and-play digital business processes characterized by an end-to-end service delivery framework with ready-to-use hosted platforms and round-the-clock monitoring. These transformative plug-and-play platforms can deliver end-to-end solutions for operations like service assurance, porting between different carriers, social media support, order fallout management, revenue leakage mitigation, and more.
BPaaS Impact on Telecom: A Shift toward Promising Tomorrow
Cost-Effective Ownership and Operations
Scaling resources based on demand and adaptable pricing structure ensures that expenses align with actual usage, substantially lowering the total cost of ownership.
Improved SLA Compliance
BPaaS empowers companies with improved SLA agreement compliance through automated, standardized, consistent processes.
Always Staying Current with Tech Updates
Coordinated updates across the platform ensure companies benefit from the latest digital tools, technologies, and processes.
Efficient Resource Utilization
BPaaS streamlines resource allocation by enabling the outsourcing of processes.
Scalable and Flexible for Fluctuating Business Needs
With BPaaS, scalability becomes seamless, enabling rapid expansion of support for additional processes with minimal infrastructure investments.
Better and Consistent Customer Experience
BPaaS elevates customer experience by facilitating the automated delivery of products and self-service capabilities.
Unleash Cloud-Borne Brilliance with Future-Ready Telecom Solutions
In the fast-paced world of modern connectivity, telcos must address dynamic customer needs promptly to maintain a competitive edge. Yet, establishing infrastructure is resource-intensive, often diverting attention from crucial customer-centric functions. BPaaS is leading the next wave of telecom transformation, where telecom companies focus on their core competencies while leveraging the expertise of dedicated partners' expertise to orchestrate non-core functions.
Aligning with the ethos of an on-demand delivery model of cloud-hosted platforms, Business-Process-as-a-Service liberates telcos from the complexities of application programming and deployment. Businesses must embrace these future-ready solutions to unlock cost-effective ownership, SLA compliance, up-to-the-minute tech updates, scalability, and stellar customer experiences.
Panamax's comprehensive suite of high-end telecom solutions empowers operators, service providers, and aggregators to unlock monetization opportunities. Want to know more about our revenue management, network switching, and monitoring solutions? Ask our experts today!
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